Reference

How We Handle Your Account Information

We collect only what we need to run your account, process bKash or Nagad deposits, and keep your lobby access secure. This policy explains what data we gather, how we use it, and how you can request changes or deletion.

Account registration dataPayment wallet detailsDevice and session logsCommunication recordsCookie preferences
4777bdet How We Handle Your Account Information
PRIVACY CONTACT

Reach Us About Your Data

If you want to see what information we hold, request a correction, or ask us to delete your account data, contact our privacy team through any of these channels. We aim to respond within a few business days and will guide you through the verification steps needed to protect your account security.

Live Chat Open the chat widget in the lobby footer and choose the privacy topic from the menu. Our agents can pull your data summary, explain retention periods, or start a deletion request once they verify your account.
Email Support Send your request to the support address listed in your account settings. Include your registered mobile number and account username so we can confirm your identity before sharing or changing any personal information.
Account Settings Log in and visit the privacy section under your profile. You can download a copy of your data, update communication preferences, or submit a formal deletion request that our compliance team will review.
DATA HANDLING

How We Protect Your Information

We encrypt payment details when you deposit through bKash or Nagad, store passwords as hashed values, and log access to your account records. Session cookies expire when you close the app, and we never share your mobile number or wallet ID with game providers or advertisers.

Encryption in Transit

All traffic between your device and our servers travels over SSL connections. When you enter your bKash PIN or Nagad password on the payment gateway, that data is encrypted before it leaves your phone and stays encrypted in our logs.

Cookie Controls

We use session cookies to keep you logged in and functional cookies to remember your language and currency preferences. You can block third-party cookies in your browser settings without affecting core lobby features like deposits or withdrawals.

Account Security

We hash your password with industry-standard algorithms and never store it in plain text. If you enable two-factor authentication, we send a code to your registered mobile number each time you log in from a new device.

Data Retention

Active account records stay on file to support your gameplay and withdrawals. If you request deletion, we anonymise personal identifiers within the period required by financial regulations, typically a few years, then purge the rest from our main databases.

Privacy Policy Questions

We ask for your email, mobile number, date of birth, and preferred currency. When you deposit via bKash, Nagad, or Rocket, we log the transaction reference and wallet identifier to match the payment to your account and process withdrawals.

No. Game providers see only an anonymous session token. We do not send your name, mobile number, or wallet details to studios like Pragmatic Play or Evolution, and we do not sell contact lists to third-party advertisers.

Log in, go to account settings, and click the privacy tab. Select the data export option, verify your identity with the code we send to your phone, and we will email you a file within a few days.

Yes. Submit a deletion request through live chat or email support. We will close your account, zero your balance by sending any remaining funds to your registered wallet, then anonymise your profile. Financial records stay in our compliance archive as required by law.

Session cookies keep you signed in across pages. Functional cookies remember your language and display settings. We do not use tracking cookies for advertising. You can disable non-essential cookies in your browser without losing access to deposits or gameplay.

We retain deposit and withdrawal logs for the period mandated by financial regulations in our operating jurisdiction, usually several years, to support audits and dispute resolution. After that window closes, we delete transaction details tied to your personal identity.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.